Your team's benefits—clarified, personalized, on‑demand.

Hear & Now puts a Master Benefits Expert and AI Behavioral Coach in every employee’s pocket—cutting HR tickets, steering members to preferred providers and boosting wellbeing.

Challenges We Solve

Ticket Overload: Employees struggle with complex healthcare terminology. About one-third don’t understand their coverage, flooding HR with questions.
Claim Overspend: Almost 18% of inpatient admissions include out-of-network claims. These can cost 10x more than in-network services.
Mental Strain: Traditional EAPs see only 5-7% utilization due to stigma and awareness issues. Untreated mental health costs employers $200B annually.

How Hear & Now Works

Ask: Employees ask any benefit, wellness or financial question 24/7 via chat. Our NLP engine reads your SPDs for plan-specific answers.
Answer & Coach: Get instant plan explanations and simple guidance. If stress is detected, the AI Coach offers confidential micro-practices.
Route: Links to preferred clinics, forms, and centers of excellence prevent out-of-network surprises and reduce costs.

Frequently Asked Questions

What exactly does Hear & Now do?

Hear & Now provides 24/7 employee support through two core services: a Master Benefits Expert that answers plan questions instantly, and an AI Behavioral Coach for confidential stress management. We read your specific plan documents to give accurate, personalized answers—not generic responses. Our platform reduces HR tickets, steers employees to in-network providers, and supports mental wellbeing through evidence-based techniques.

How is this different from our current EAP or benefits portal?

Traditional EAPs see only 5-7% utilization due to stigma and complexity. Hear & Now removes barriers with:

Instant answers: No waiting for callbacks or appointments
Plan-specific accuracy: Trained on your actual SPDs, not generic information
Stigma-free coaching: AI-powered support that feels private and safe
Cost savings: Smart provider routing prevents expensive out-of-network claims

What are the three pricing tiers and what's included?

Guide ($4 PEPM): Benefits Expert + AI Behavioral Coach + Admin Dashboard + SSO

Flourish ($6 PEPM): Everything in Guide + Financial Wellness + Career Wellness + Success Manager

Total Care ($8 PEPM): Everything in Flourish + Live Therapist Network + Provider Routing + Technical Account Manager + API Access

Volume pricing available for 5k+ lives. Optional savings-share credits can offset costs.

How long does implementation take and what's required from us?

Implementation typically takes 2-4 weeks and requires minimal effort from your team:

Week 1: Provide SPDs and census data for system training
Week 2-3: Configure SSO integration and test environment
Week 4: Employee launch communications and go-live

We handle the technical setup, provide launch materials, and train your HR team on the admin dashboard.

What kind of ROI and savings can we expect?

Clients typically see:

40-60% reduction in HR benefits tickets
15-25% decrease in out-of-network claims through provider routing
$200-400 per employee annual savings from reduced absenteeism
3-5x higher engagement compared to traditional EAPs

For self-funded plans, provider steering alone often covers the platform cost through our optional savings-share program.

What happens if employees need help beyond what the AI can provide?

Our AI handles 85-90% of questions instantly, but we have multiple escalation paths:

Benefits questions: Complex cases route to our human benefits experts
Mental health support: Total Care clients get access to our licensed therapist network
Crisis situations: Immediate routing to 988 Suicide & Crisis Lifeline and local emergency resources
Technical issues: Direct connection to our support team

The AI knows its limits and escalates appropriately while maintaining confidentiality.